Customer comes into shop for service. You find a loose exhaust bolt on the manifold. Before you take it upon yourself to repair it for free and risk breaking the bolt and spending hours doing free work, inform the customer first!
Service techs want to help the customer; however, there are times when you should leave well enough alone and let the customer decide what he wants repaired or not. For the new technician, before you repair anything on a customer's vehicle you must get it approved!
For the customer, you should never pay for services you did not request.
Service techs want to help the customer; however, there are times when you should leave well enough alone and let the customer decide what he wants repaired or not. For the new technician, before you repair anything on a customer's vehicle you must get it approved!
For the customer, you should never pay for services you did not request.
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